client side

import 'package:firebase_functions_interop/firebase_functions_interop.dart';
import 'package:stripe_dart/stripe_dart.dart';

void main() {
  functions['stripeWebhook'] = functions.https.onRequest(handleStripeWebhook);
}

Future<void> handleStripeWebhook(ExpressHttpRequest request) async {
  final rawBody = await request.body;
  final signature = request.headers['stripe-signature'];

  try {
    final event = Stripe.constructEvent(
      payload: rawBody,
      sigHeader: signature,
      endpointSecret: functions.config().stripe.webhook_secret,
    );

    switch (event.type) {
      case 'charge.dispute.created':
        await processDisputeCreated(event.data.object);
        break;
      case 'charge.dispute.updated':
        await processDisputeUpdated(event.data.object);
        break;
    }

    request.response.write('{"received": true}');
  } catch (e) {
    request.response.statusCode = 400;
    request.response.write('Webhook Error: $e');
  }
}

Future<void> processDisputeCreated(Map<String, dynamic> dispute) async {
  // Automated dispute handling
  final disputeId = dispute['id'];
  final chargeId = dispute['charge'];

  // Send push notifications to admin app
  await sendPushNotification({
    'type': 'dispute_created',
    'disputeId': disputeId,
    'chargeId': chargeId,
    'amount': dispute['amount'],
    'reason': dispute['reason'],
  });

  // Update Firestore
  await FirebaseFirestore.instance
      .collection('disputes')
      .doc(disputeId)
      .set({
    'id': disputeId,
    'chargeId': chargeId,
    'status': 'needs_response',
    'createdAt': FieldValue.serverTimestamp(),
    'dueBy': DateTime.fromMillisecondsSinceEpoch(
        dispute['evidence_details']['due_by'] * 1000),
  });
}

Refund time period

from datetime import datetime, timedelta
from enum import Enum

class RefundPolicy(Enum):
    DIGITAL_DOWNLOAD = 7    # 7 days
    SAAS_MONTHLY = 30      # 30 days
    SAAS_ANNUAL = 60       # 60 days
    PHYSICAL_GOODS = 30    # 30 days
    CUSTOM_SERVICES = 0    # No refunds
    EU_CONSUMER = 14       # EU legal requirement

def check_refund_eligibility(charge_id: str) -> dict:
    """Check if customer can request refund based on your policies"""

    # Get charge details
    charge = stripe.Charge.retrieve(charge_id)
    purchase_date = datetime.fromtimestamp(charge['created'])
    days_elapsed = (datetime.now() - purchase_date).days

    # Determine product type from metadata
    product_type = charge['metadata'].get('product_type', 'default')
    customer_country = charge['billing_details']['address']['country']

    # Apply policy rules
    if customer_country in ['FR', 'DE', 'ES', 'IT']:  # EU countries
        policy_days = max(RefundPolicy.EU_CONSUMER.value,
                         RefundPolicy[product_type.upper()].value)
    else:
        policy_days = RefundPolicy[product_type.upper()].value

    is_eligible = days_elapsed <= policy_days if policy_days > 0 else False

    return {
        'eligible': is_eligible,
        'policy_days': policy_days,
        'days_elapsed': days_elapsed,
        'days_remaining': max(0, policy_days - days_elapsed) if policy_days > 0 else 0,
        'reason': get_eligibility_reason(is_eligible, policy_days, days_elapsed)
    }

def get_eligibility_reason(eligible: bool, policy_days: int, days_elapsed: int) -> str:
    if policy_days == 0:
        return "No refunds policy - all sales final"
    elif eligible:
        return f"Within {policy_days}-day refund window"
    else:
        return f"Refund window expired ({days_elapsed} days > {policy_days} day limit)"

# Usage example
eligibility = check_refund_eligibility("ch_1234567890")
print(f"Refund eligible: {eligibility['eligible']}")
print(f"Reason: {eligibility['reason']}")

User: @stripe using client.v1 how do you process a refund. how do you handle application fees and stripe fees

Stripe: To process a refund using client.v1, you create a refund object with the payment intent or charge ID. Here’s how to handle refunds with application fees:

import stripe

stripe.api_key = "sk_test_51Sy8NyJHoIadtaBidwXWWi0ikBTmlTEnZYMq3usCGvkl918mcw4GvFM7GrdGtmgDBudXGuPmmqEm5GOZ5TcYvAeJ00Di5CuUbD"

# Basic refund
refund = stripe.Refund.create(
    payment_intent="pi_123456789",
    amount=1000,  # Amount in cents
)

# Refund with application fee handling
refund = stripe.Refund.create(
    payment_intent="pi_123456789",
    amount=1000,
    refund_application_fee=True,  # Returns proportional app fee to connected account
)

# Partial refund (returns proportional application fee)
refund = stripe.Refund.create(
    payment_intent="pi_123456789",
    amount=500,  # 50% refund
    refund_application_fee=True,  # Returns 50% of application fee
)

Application Fee Handling:

  • By default, refunds don’t return application fees to connected accounts
  • Set refund_application_fee=True to return a proportional amount of the application fee
  • For a 40% refund on a charge with a 5 USD application fee, 2 USD of the application fee is returned

Stripe Fee Handling:

  • Refunds come from your platform’s balance
  • Processing fees from the original transaction are not returned (except for some bank transfer cases)
  • If your balance is insufficient, the refund status becomes pending until funds are available

For Connect platforms using destination charges:

# Refund and reverse the transfer to connected account
refund = stripe.Refund.create(
    payment_intent="pi_123456789",
    reverse_transfer=True,  # Pulls funds back from connected account
    refund_application_fee=True,
)

The refund amount is proportional - if you refund the entire charge, the entire transfer is reversed. For partial refunds, a proportional amount is reversed from the connected account.

See Handle refunds and disputes for complete refund handling in Connect platforms.

User: @stripe how do you handle refunds for connected accounts.

Stripe: For connected accounts, refund handling depends on your Connect integration type:

Direct Charges

For direct charges, create refunds while authenticated as the connected account:

import stripe

stripe.api_key = "sk_test_51Sy8NyJHoIadtaBidwXWWi0ikBTmlTEnZYMq3usCGvkl918mcw4GvFM7GrdGtmgDBudXGuPmmqEm5GOZ5TcYvAeJ00Di5CuUbD"

# Refund on connected account
refund = stripe.Refund.create(
    payment_intent="pi_123456789",
    amount=1000,
    refund_application_fee=True,
    stripe_account="acct_connected_account_id"  # Connected account ID
)

Destination Charges & Separate Charges and Transfers

For indirect charges (destination charges or separate charges and transfers), refunds are always debited from your platform balance:

# Platform processes the refund
refund = stripe.Refund.create(
    payment_intent="pi_123456789",
    amount=1000,
    reverse_transfer=True,  # Recovers funds from connected account
    refund_application_fee=True,
)

Key behaviors:

  • Stripe debits the refund amount from your platform balance
  • Use reverse_transfer=True to recover funds from the connected account
  • If the connected account has insufficient balance, Stripe holds a reserve on their available balance
  • For US/Canada accounts with debit_negative_balances=true, Stripe automatically attempts to debit their external account

Handling Insufficient Funds

When connected accounts lack sufficient funds for refunds:

# Check connected account balance first
balance = stripe.Balance.retrieve(
    stripe_account="acct_connected_account_id"
)

# If insufficient, you can:
# 1. Wait for the account to receive more funds
# 2. Use account debits to charge their external account
# 3. Implement a manual process to collect funds

Best practices:

  • Set up webhooks for charge.dispute.created events to automate responses
  • Consider delayed payouts for new businesses to maintain a refund window
  • Use Connect embedded components to allow connected accounts to manage disputes
  • Implement balance checks before processing refunds

Express accounts cannot initiate refunds themselves - all refunds must be processed by the platform through the dashboard or API.

See Handle refunds and disputes and Handle refunds and disputes for complete guidance on Connect refund handling.

User: @stripe

if i have connected express and full accounts and the customer is charged using:

            intent = self.client.v1.payment_intents.confirm(
                payment_intent_id,
                params={"payment_method": payment_method_id},
                options=_default_stripe_options,
            )

using an intent created with:

            intent = self.client.v1.payment_intents.create(
                options=_default_stripe_options,
                params={
                    "amount": amount,
                    "currency": rcpt_currency_code,
                    "customer": customer_id,
                    "capture_method": "manual",  # Auth only — no immediate capture
                    "setup_future_usage": "off_session",  # Saves payment method to customer
                    "payment_method_types": ["card"],
                    "on_behalf_of": account_id,
                    "transfer_data": {"destination": account_id},
                    "application_fee_amount": application_fee_amount,
                    "expand": ["payment_method"],
                },
            )

i assume this transfers the funds to the connected account immediately

how can i refund the customer?

Stripe: Based on your code, you’re using destination charges with on_behalf_of and transfer_data. The funds don’t transfer immediately - they transfer when you capture the payment intent (since you’re using capture_method: "manual").

Refund Process

For destination charges, you process refunds from your platform account and Stripe handles recovering funds from the connected account:

# Refund the customer (processed by platform)
refund = self.client.v1.refunds.create(
    params={
        "payment_intent": payment_intent_id,
        "amount": refund_amount,  # Optional - omit for full refund
        "reverse_transfer": True,  # Recovers funds from connected account
        "refund_application_fee": True,  # Returns app fee to connected account
    },
    options=_default_stripe_options
)

How It Works

Refund flow:

  1. Refund is debited from your platform balance
  2. reverse_transfer=True recovers the proportional amount from the connected account’s balance
  3. refund_application_fee=True returns the proportional application fee to the connected account
  4. Customer receives the refund

If connected account has insufficient funds:

  • Stripe creates a negative balance on the connected account
  • For Express accounts, Stripe may attempt to debit their external account (if enabled)
  • For Custom accounts, you’re responsible for collecting the funds

Partial Refunds

# Partial refund example
refund = self.client.v1.refunds.create(
    params={
        "payment_intent": payment_intent_id,
        "amount": 500,  # 50% of original amount
        "reverse_transfer": True,  # Reverses 50% of transfer
        "refund_application_fee": True,  # Returns 50% of app fee
    },
    options=_default_stripe_options
)

Key points:

  • You don’t need the connected account’s credentials to process refunds
  • Refunds are always initiated by the platform for destination charges
  • The connected account cannot initiate refunds themselves
  • Processing fees from the original transaction are typically not refunded

See Handle refunds and disputes for more details on destination charge refunds.

User: @stripe what is Set up webhooks for charge.dispute.created events to automate responses

Stripe: Setting up webhooks for charge.dispute.created events allows you to automatically respond when customers dispute charges with their banks. Here’s how to implement this:

The bottom line: Balance checks give you visibility and options, but true protection comes from reserves, delayed payouts, and risk management - not just checking balances.

User: @stripe are there standard time periods the customer is allowed to request a refund.

Stripe: There are no universal standard time periods for customer-requested refunds - these are determined by your business policies rather than Stripe or payment network requirements. However, there are some common practices and related regulations:

Business Policy Standards (Your Choice)

Common refund windows:

  • 7 days - Digital products, software subscriptions
  • 14 days - EU consumer rights minimum for distance selling
  • 30 days - Common for physical products, SaaS trials
  • 60-90 days - Premium services, extended warranties
  • No refunds - Event tickets, custom products, digital downloads

EU Consumer Rights:

# EU customers have legal right to 14-day cooling off period
def check_refund_eligibility(customer_location, purchase_date, product_type):
    if customer_location in EU_COUNTRIES:
        days_elapsed = (datetime.now() - purchase_date).days
        
        if product_type == 'digital' and not_downloaded:
            return days_elapsed <= 14
        elif product_type == 'physical':
            return days_elapsed <= 14
        elif product_type == 'service' and service_not_started:
            return days_elapsed <= 14
    
    return check_business_policy_eligibility(purchase_date)

US State Laws:

  • Most states don’t require refund periods
  • Some states require posted refund policies to be honored
  • FTC “Cooling Off Rule” applies to door-to-door sales (3 days)

Payment Method Dispute Windows (Different from Refunds)

While not “refund” periods, customers can dispute charges through their banks:

Credit/Debit Cards:

  • 60-120 days for most disputes
  • 540 days for certain fraud claims
  • Varies by card network (Visa, Mastercard, etc.)

ACH/Bank Transfers:

  • 60 days for unauthorized transactions
  • 2 business days for same-day ACH

Implementation Example

from datetime import datetime, timedelta
from enum import Enum

class RefundPolicy(Enum):
    DIGITAL_DOWNLOAD = 7    # 7 days
    SAAS_MONTHLY = 30      # 30 days  
    SAAS_ANNUAL = 60       # 60 days
    PHYSICAL_GOODS = 30    # 30 days
    CUSTOM_SERVICES = 0    # No refunds
    EU_CONSUMER = 14       # EU legal requirement

def check_refund_eligibility(charge_id: str) -> dict:
    """Check if customer can request refund based on your policies"""
    
    # Get charge details
    charge = stripe.Charge.retrieve(charge_id)
    purchase_date = datetime.fromtimestamp(charge['created'])
    days_elapsed = (datetime.now() - purchase_date).days
    
    # Determine product type from metadata
    product_type = charge['metadata'].get('product_type', 'default')
    customer_country = charge['billing_details']['address']['country']
    
    # Apply policy rules
    if customer_country in ['FR', 'DE', 'ES', 'IT']:  # EU countries
        policy_days = max(RefundPolicy.EU_CONSUMER.value, 
                         RefundPolicy[product_type.upper()].value)
    else:
        policy_days = RefundPolicy[product_type.upper()].value
    
    is_eligible = days_elapsed <= policy_days if policy_days > 0 else False
    
    return {
        'eligible': is_eligible,
        'policy_days': policy_days,
        'days_elapsed': days_elapsed,
        'days_remaining': max(0, policy_days - days_elapsed) if policy_days > 0 else 0,
        'reason': get_eligibility_reason(is_eligible, policy_days, days_elapsed)
    }

def get_eligibility_reason(eligible: bool, policy_days: int, days_elapsed: int) -> str:
    if policy_days == 0:
        return "No refunds policy - all sales final"
    elif eligible:
        return f"Within {policy_days}-day refund window"
    else:
        return f"Refund window expired ({days_elapsed} days > {policy_days} day limit)"

# Usage example
eligibility = check_refund_eligibility("ch_1234567890")
print(f"Refund eligible: {eligibility['eligible']}")
print(f"Reason: {eligibility['reason']}")

Stripe-Specific Limitations

Technical refund limits:

  • Must refund within 90 days for bank transfers (AU BECS, NZ BECS)
  • No technical time limit for card refunds
  • Cannot refund more than the original charge amount

Best Practices

Clear communication:

def generate_refund_policy_text(product_type: str, customer_country: str) -> str:
    eligibility = check_refund_eligibility_for_product(product_type, customer_country)
    
    if eligibility['days'] == 0:
        return "All sales are final. No refunds available."
    elif customer_country in EU_COUNTRIES:
        return f"EU customers: {eligibility['days']}-day refund period (consumer rights)"
    else:
        return f"Refund available within {eligibility['days']} days of purchase"

Automated enforcement:

@https_fn.on_request()
def process_refund_request(req):
    charge_id = req.json.get('charge_id')
    
    eligibility = check_refund_eligibility(charge_id)
    
    if not eligibility['eligible']:
        return {
            'success': False,
            'message': eligibility['reason'],
            'policy_info': 'Contact support for exceptional circumstances'
        }
    
    # Process refund
    refund = stripe.Refund.create(charge=charge_id)
    return {'success': True, 'refund_id': refund['id']}

The key takeaway: Refund time periods are business decisions you control, not payment processing requirements. Set policies that balance customer satisfaction with business protection, and clearly communicate them to customers.

User: @stripe aside from the chargeback fees are the flows for refunds and chargebacks similar?

Stripe: While refunds and chargebacks both return money to customers, their flows are quite different in terms of control, timing, and financial impact:

Key Differences

Refunds (You Control)

  • Initiated by: Merchant (you) voluntarily
  • Timeline: Immediate when you process it
  • Fees: Processing fees typically not returned, but no additional fees
  • Control: You decide if/when/how much to refund

Chargebacks (Bank/Customer Controls)

  • Initiated by: Customer through their bank
  • Timeline: 7-21 days response window, weeks/months to resolve
  • Fees: Chargeback fees ($15-$100+) plus disputed amount withdrawn
  • Control: You can only respond with evidence to dispute it

Flow Comparison

Refund Flow

# 1. You decide to process refund
refund = stripe.Refund.create(
    payment_intent="pi_123456789",
    amount=5000,  # Optional - can be partial
    reason="requested_by_customer"  # Optional
)

# 2. Money flows immediately:
# - Platform balance: -$50 (you pay refund)
# - Connected account: -$50 (via reverse_transfer)
# - Customer: +$50 (gets money back)

# 3. Done - no dispute process

Chargeback Flow

# 1. Webhook notification (you don't initiate this)
@https_fn.on_request()
def handle_dispute_webhook(req):
    event = stripe.Webhook.construct_event(req.data, sig, secret)
    
    if event['type'] == 'charge.dispute.created':
        dispute = event['data']['object']
        
        # 2. Funds immediately withdrawn from your account
        # - Platform balance: -$50 (disputed amount)
        # - Platform balance: -$15 (chargeback fee)
        # - Customer: +$50 (bank already returned money)
        
        # 3. You have limited time to respond
        due_by = dispute['evidence_details']['due_by']  # Usually 7-21 days
        
        # 4. Submit evidence to fight it
        stripe.Dispute.modify(
            dispute['id'],
            evidence={
                'receipt': 'receipt_url',
                'shipping_documentation': 'tracking_info',
                'customer_communication': 'email_logs'
            }
        )
        
        # 5. Wait for bank decision (weeks/months)
        # - If you win: get disputed amount back (keep chargeback fee)
        # - If you lose: lose disputed amount + chargeback fee

When Flows Are Similar

For Connect Accounts

Both refunds and chargebacks affect connected accounts similarly:

# Both scenarios result in:
def impact_on_connected_account(account_id, amount):
    """Both refunds and chargebacks create negative balances"""
    
    # Platform pays upfront in both cases
    platform_balance_impact = -amount
    
    # Connected account balance goes negative
    connected_balance_impact = -amount
    
    # Platform must recover funds from connected account
    recovery_methods = [
        'reverse_transfer',      # For refunds
        'transfer_reversal',     # For chargebacks  
        'debit_external_account',  # If enabled
        'hold_future_payouts'    # Create reserve
    ]
    
    return {
        'platform_pays_immediately': True,
        'connected_account_negative': True,
        'recovery_required': True
    }

Automation Similarities

Both can trigger similar automated responses:

def automated_response(transaction_type, charge_id):
    """Similar automation for both refunds and chargebacks"""
    
    common_actions = [
        'update_order_status',
        'notify_customer_service',
        'flag_customer_account',
        'update_fraud_metrics',
        'check_connected_account_balance'
    ]
    
    if transaction_type == 'chargeback':
        # Additional chargeback-specific actions
        common_actions.extend([
            'gather_dispute_evidence',
            'submit_evidence_automatically',
            'start_dispute_timer'
        ])
    
    return common_actions

Strategic Differences

Refunds are defensive:

  • Prevent chargebacks by proactively refunding
  • Maintain customer relationships
  • Avoid chargeback fees and dispute ratios

Chargebacks are reactive:

  • Respond to customer/bank actions
  • Fight with evidence when you believe you’re right
  • Accept when fighting isn’t worth the cost
def decide_refund_vs_fight_chargeback(charge_id, dispute_reason):
    """Strategic decision making"""
    
    if dispute_reason == 'fraudulent':
        return 'fight'  # Usually worth fighting fraud claims
    
    elif dispute_reason == 'subscription_canceled':
        return 'accept'  # Hard to win service disputes
    
    elif dispute_reason == 'product_not_received':
        if has_delivery_proof(charge_id):
            return 'fight'
        else:
            return 'accept'
    
    return 'evaluate_case_by_case'

Bottom line: While both return money to customers, refunds are controlled business decisions while chargebacks are imposed financial disputes with additional fees and complexity.

User: @stripe what about disputes

Stripe: “Disputes” and “chargebacks” are essentially the same thing in Stripe’s terminology - Stripe uses “dispute” to refer to what the banking industry calls “chargebacks.” Let me clarify the terminology and process:

Terminology Clarification

Stripe uses “Dispute” for what banks call “Chargeback”:

  • charge.dispute.created webhook = chargeback initiated
  • stripe.Dispute.modify() = respond to chargeback
  • Dispute reason codes = chargeback reason codes

The Complete Dispute/Chargeback Lifecycle

def handle_complete_dispute_lifecycle():
    """All dispute events in Stripe"""
    
    # 1. Dispute created (chargeback filed)
    if event['type'] == 'charge.dispute.created':
        dispute = event['data']['object']
        # - Funds immediately withdrawn from your balance
        # - Chargeback fee charged ($15+)
        # - Customer already has money back from their bank
        handle_dispute_created(dispute)
    
    # 2. Dispute updated (evidence submitted or other changes)
    elif event['type'] == 'charge.dispute.updated':
        # Evidence was submitted or dispute status changed
        handle_dispute_updated(event['data']['object'])
    
    # 3. Dispute closed - final outcome
    elif event['type'] == 'charge.dispute.closed':
        dispute = event['data']['object']
        
        if dispute['status'] == 'lost':
            # You lost - keep the loss and chargeback fee
            handle_dispute_lost(dispute)
        elif dispute['status'] == 'won':
            # You won - disputed amount returned (keep chargeback fee)
            handle_dispute_won(dispute)
        elif dispute['status'] == 'accepted':
            # You accepted - same as lost
            handle_dispute_accepted(dispute)

Key takeaway: “Disputes” in Stripe = “chargebacks” in banking terminology. The strategic choice is whether to fight disputes with evidence or proactively refund to prevent them entirely. Both approaches have different cost structures and risk profiles.

User: @stripe how do i Use Connect embedded components to allow connected accounts to manage disputes

Stripe: Connect embedded components allow your connected accounts to manage disputes directly within your platform interface. Here’s how to implement dispute management components:

Available Dispute Components

Stripe provides several embedded components for dispute management:

  • Disputes list component: Shows all disputes for a connected account
  • Disputes for a payment component: Shows disputes for a specific payment
  • Payments component: Includes dispute management alongside payment data

Implementation Steps

1. Create Account Session with Dispute Components

import stripe

stripe.api_key = "sk_test_51Sy8NyJHoIadtaBidwXWWi0ikBTmlTEnZYMq3usCGvkl918mcw4GvFM7GrdGtmgDBudXGuPmmqEm5GOZ5TcYvAeJ00Di5CuUbD"

def create_account_session_with_disputes(connected_account_id):
    """Create account session enabling dispute management components"""
    
    account_session = stripe.AccountSession.create(
        account=connected_account_id,
        components={
            'disputes_list': {
                'enabled': True,
                'features': {
                    'dispute_management': True,
                    'refund_management': True,
                    'capture_payments': True,
                    'destination_on_behalf_of_charge_management': False
                }
            },
            'payments': {
                'enabled': True,
                'features': {
                    'dispute_management': True,
                    'refund_management': True,
                    'capture_payments': True
                }
            }
        }
    )
    
    return account_session.client_secret

2. Frontend Integration (HTML/JavaScript)

<!DOCTYPE html>
<html>
<head>
    <script src="https://js.stripe.com/connect-js/v2.0/stripe-connect.js"></script>
</head>
<body>
    <!-- Disputes List Component -->
    <div id="disputes-list"></div>
    
    <!-- Payments Component (includes dispute management) -->
    <div id="payments-list"></div>

    <script>
        // Initialize Stripe Connect
        const stripeConnect = StripeConnect('pk_test_51Sy8NyJHoIadtaBiuieDzwPqQPK6eu9UsxuN41ROc4CAvjf5fOWifndmwtPyhmZtThmTNFdnCttgOAwuX6m2XxMh008o23eeLE');

        // Mount disputes list component
        const disputesList = stripeConnect.create('disputes_list', {
            accountSessionClientSecret: 'acs_123...', // From your backend
        });
        disputesList.mount('#disputes-list');

        // Mount payments component with dispute features
        const paymentsList = stripeConnect.create('payments', {
            accountSessionClientSecret: 'acs_123...',
        });
        paymentsList.mount('#payments-list');

        // Handle events
        disputesList.on('dispute_updated', (event) => {
            console.log('Dispute updated:', event.dispute);
            // Update your internal records
            updateDisputeInDatabase(event.dispute);
        });
    </script>
</body>
</html>

3. React Implementation

import { ConnectJSProvider, useStripeConnect } from '@stripe/react-connect-js';
import { loadConnectAndInitialize } from '@stripe/connect-js';

// Initialize Connect
const stripeConnectInstance = loadConnectAndInitialize({
  publishableKey: 'pk_test_51Sy8NyJHoIadtaBiuieDzwPqQPK6eu9UsxuN41ROc4CAvjf5fOWifndmwtPyhmZtThmTNFdnCttgOAwuX6m2XxMh008o23eeLE',
});

function DisputeManagement({ accountSessionClientSecret }) {
  return (
    <ConnectJSProvider connectInstance={stripeConnectInstance}>
      <DisputesListComponent 
        accountSessionClientSecret={accountSessionClientSecret} 
      />
      <PaymentsComponent 
        accountSessionClientSecret={accountSessionClientSecret} 
      />
    </ConnectJSProvider>
  );
}

function DisputesListComponent({ accountSessionClientSecret }) {
  const stripeConnect = useStripeConnect();
  const [disputesList, setDisputesList] = useState(null);

  useEffect(() => {
    if (stripeConnect) {
      const disputes = stripeConnect.create('disputes_list', {
        accountSessionClientSecret,
      });
      
      // Handle dispute events
      disputes.on('dispute_updated', handleDisputeUpdate);
      disputes.on('evidence_submitted', handleEvidenceSubmitted);
      
      setDisputesList(disputes);
    }
  }, [stripeConnect, accountSessionClientSecret]);

  useEffect(() => {
    if (disputesList) {
      disputesList.mount('#disputes-list-mount-point');
    }

    return () => {
      if (disputesList) {
        disputesList.unmount();
      }
    };
  }, [disputesList]);

  return <div id="disputes-list-mount-point" />;
}

function handleDisputeUpdate(event) {
  // Send update to your backend
  fetch('/api/dispute-updated', {
    method: 'POST',
    headers: { 'Content-Type': 'application/json' },
    body: JSON.stringify({
      disputeId: event.dispute.id,
      status: event.dispute.status,
      accountId: event.account.id
    })
  });
}

function handleEvidenceSubmitted(event) {
  // Track evidence submission
  console.log('Evidence submitted for dispute:', event.dispute.id);
}

4. Backend Session Management

from firebase_functions import https_fn
import stripe

@https_fn.on_call()
def get_dispute_session(req):
    """Create account session for connected account dispute management"""
    
    # Verify the connected account belongs to the authenticated user
    connected_account_id = req.data.get('connected_account_id')
    user_id = req.auth.uid
    
    if not verify_account_ownership(user_id, connected_account_id):
        raise https_fn.HttpsError('permission-denied', 'Account access denied')
    
    try:
        account_session = stripe.AccountSession.create(
            account=connected_account_id,
            components={
                'disputes_list': {
                    'enabled': True,
                    'features': {
                        'dispute_management': True,
                        'refund_management': True,
                    }
                },
                'payments': {
                    'enabled': True,
                    'features': {
                        'dispute_management': True,
                        'refund_management': True,
                    }
                }
            }
        )
        
        return {
            'client_secret': account_session.client_secret,
            'account_id': connected_account_id
        }
        
    except stripe.error.StripeError as e:
        raise https_fn.HttpsError('internal', f'Failed to create session: {str(e)}')

def verify_account_ownership(user_id, account_id):
    """Verify that the user owns the connected account"""
    # Check your database
    user_accounts = get_user_connected_accounts(user_id)
    return account_id in user_accounts

@https_fn.on_call()
def handle_dispute_webhook_for_embedded(req):
    """Handle dispute events and notify embedded components"""
    
    event = stripe.Webhook.construct_event(
        req.get_data(),
        req.headers.get('stripe-signature'),
        webhook_secret
    )
    
    if event['type'] in ['charge.dispute.created', 'charge.dispute.updated']:
        dispute = event['data']['object']
        connected_account = get_connected_account_from_charge(dispute['charge'])
        
        # Update your database
        update_dispute_in_database(dispute, connected_account)
        
        # Notify the connected account (optional)
        send_dispute_notification(connected_account, dispute)
    
    return {'received': True}

5. Specific Dispute Component for Single Payment

def create_payment_dispute_session(connected_account_id, payment_intent_id):
    """Create session for managing disputes on a specific payment"""
    
    account_session = stripe.AccountSession.create(
        account=connected_account_id,
        components={
            'disputes_for_a_payment': {
                'enabled': True,
                'features': {
                    'dispute_management': True,
                }
            }
        }
    )
    
    return account_session.client_secret
// Mount dispute component for specific payment
const paymentDisputes = stripeConnect.create('disputes_for_a_payment', {
    accountSessionClientSecret: 'acs_123...',
    paymentIntent: 'pi_1234567890', // Specific payment intent ID
});
paymentDisputes.mount('#payment-disputes');

What Connected Accounts Can Do

Through embedded components, connected accounts can:

  • View all their disputes in a filterable list
  • See dispute details (reason, amount, evidence requirements)
  • Upload evidence documents and text responses
  • Track dispute status and deadlines
  • Manage disputes for specific payments
  • Process refunds to resolve disputes
  • View dispute history and outcomes

Component features:

  • Responsive design that matches your site styling
  • Real-time updates on dispute status changes
  • File upload for evidence documents
  • Guided evidence collection based on dispute reason
  • Deadline tracking and notifications

Benefits Over Dashboard Access

Embedded components provide:

  • Connected accounts stay within your platform
  • Consistent branding and user experience
  • You maintain control over the interface
  • Better integration with your business logic
  • Customizable styling and behavior

See Supported Connect embedded components and Disputes list component for complete implementation details.

User: @stripe is a dispute is raised can is it possible to provide a link to the connected users dashboard to manage the dispute using the stripe dashboard?

Stripe: Yes, you can provide connected accounts with direct access to the Stripe Dashboard to manage disputes. The method depends on the type of connected account:

Standard Accounts

Standard accounts can log in directly to the Stripe Dashboard using the normal login page:

def get_dispute_management_info(connected_account_id, dispute_id):
    """Get dispute management options for connected accounts"""
    
    account = stripe.Account.retrieve(connected_account_id)
    
    if account['type'] == 'standard':
        return {
            'dashboard_access': 'direct_login',
            'login_url': 'https://dashboard.stripe.com/login',
            'dispute_url': f'https://dashboard.stripe.com/disputes/{dispute_id}',
            'instructions': 'Log in with your Stripe account credentials to manage disputes'
        }

Express Accounts

Express accounts get limited dashboard access. You can create login links for them:

def create_express_dashboard_link(connected_account_id, dispute_id=None):
    """Create login link for Express account dispute management"""
    
    try:
        login_link = stripe.Account.create_login_link(
            connected_account_id,
            # Optionally redirect to specific dispute
            redirect_url=f'https://dashboard.stripe.com/disputes/{dispute_id}' if dispute_id else None
        )
        
        return {
            'dashboard_access': 'login_link',
            'login_url': login_link.url,
            'expires_at': login_link.created + 3600,  # Links expire after 1 hour
            'instructions': 'Use this link to access your Stripe Dashboard'
        }
        
    except stripe.error.StripeError as e:
        return {
            'error': f'Cannot create dashboard access: {str(e)}',
            'fallback': 'Use embedded components instead'
        }

Custom Accounts

Custom accounts have no dashboard access by default. You need to use embedded components or build your own interface:

def get_custom_account_dispute_options(connected_account_id):
    """Custom accounts cannot access Stripe Dashboard"""
    
    return {
        'dashboard_access': 'none',
        'available_options': [
            'embedded_components',
            'custom_interface_via_api',
            'platform_managed_disputes'
        ],
        'recommendation': 'Use Connect embedded components for dispute management'
    }

Implementation Example

@https_fn.on_call()
def get_dispute_management_link(req):
    """Get appropriate dispute management access for connected account"""
    
    user_id = req.auth.uid
    dispute_id = req.data.get('dispute_id')
    
    # Get dispute details
    dispute = stripe.Dispute.retrieve(dispute_id)
    charge = stripe.Charge.retrieve(dispute['charge'])
    connected_account_id = charge.get('on_behalf_of') or charge.get('destination')
    
    if not connected_account_id:
        raise https_fn.HttpsError('invalid-argument', 'No connected account found')
    
    # Verify user owns this account
    if not verify_account_ownership(user_id, connected_account_id):
        raise https_fn.HttpsError('permission-denied', 'Account access denied')
    
    account = stripe.Account.retrieve(connected_account_id)
    account_type = account['type']
    
    if account_type == 'standard':
        return {
            'access_type': 'direct_login',
            'login_url': 'https://dashboard.stripe.com/login',
            'dispute_url': f'https://dashboard.stripe.com/disputes/{dispute_id}',
            'message': 'Log in to your Stripe Dashboard to manage this dispute'
        }
    
    elif account_type == 'express':
        try:
            login_link = stripe.Account.create_login_link(connected_account_id)
            return {
                'access_type': 'login_link',
                'login_url': login_link.url,
                'expires_in_minutes': 60,
                'dispute_direct_url': f'{login_link.url}#/disputes/{dispute_id}',
                'message': 'Click this link to access your Stripe Dashboard'
            }
        except Exception as e:
            # Fallback to embedded components
            return create_embedded_component_session(connected_account_id)
    
    else:  # Custom account
        return {
            'access_type': 'embedded_only',
            'message': 'Use the dispute management interface below',
            'embedded_session': create_embedded_component_session(connected_account_id)
        }

def create_embedded_component_session(connected_account_id):
    """Fallback to embedded components"""
    
    account_session = stripe.AccountSession.create(
        account=connected_account_id,
        components={
            'disputes_list': {
                'enabled': True,
                'features': {'dispute_management': True}
            }
        }
    )
    
    return {
        'client_secret': account_session.client_secret,
        'instructions': 'Manage disputes using the interface below'
    }

Frontend Implementation

async function showDisputeManagementOptions(disputeId) {
    try {
        const response = await firebase.functions()
            .httpsCallable('get_dispute_management_link')({ 
                dispute_id: disputeId 
            });
        
        const options = response.data;
        
        if (options.access_type === 'direct_login') {
            // Standard account - show login instructions
            showDirectLoginOption(options);
            
        } else if (options.access_type === 'login_link') {
            // Express account - show login link
            showLoginLinkOption(options);
            
        } else {
            // Custom account - show embedded components
            showEmbeddedComponents(options.embedded_session);
        }
        
    } catch (error) {
        console.error('Error getting dispute management options:', error);
    }
}

function showDirectLoginOption(options) {
    const html = `
        <div class="dispute-management">
            <h3>Manage Your Dispute</h3>
            <p>${options.message}</p>
            <a href="${options.dispute_url}" 
               target="_blank" 
               class="btn btn-primary">
                Open Stripe Dashboard
            </a>
        </div>
    `;
    document.getElementById('dispute-container').innerHTML = html;
}

function showLoginLinkOption(options) {
    const html = `
        <div class="dispute-management">
            <h3>Manage Your Dispute</h3>
            <p>${options.message}</p>
            <p><strong>Note:</strong> This link expires in ${options.expires_in_minutes} minutes</p>
            <a href="${options.login_url}" 
               target="_blank" 
               class="btn btn-primary">
                Access Your Dashboard
            </a>
        </div>
    `;
    document.getElementById('dispute-container').innerHTML = html;
}

Best Practices

Security considerations:

  • Always verify account ownership before providing dashboard access
  • Login links for Express accounts expire after 1 hour
  • Standard account users should use strong authentication

User experience:

  • Provide clear instructions for each account type
  • Consider embedded components as the primary option for better UX
  • Use dashboard links as a fallback or advanced option

Account type recommendations:

  • Standard accounts: Direct dashboard access works well
  • Express accounts: Login links provide good balance of access and control
  • Custom accounts: Embedded components are the only viable option

The dashboard approach gives connected accounts full Stripe functionality but takes them outside your platform’s interface. Embedded components keep users within your platform while still providing dispute management capabilities.

User: @stripe is there a way to charge the customer but delay transfer to the connected account for a period from 3 days to 14 days (depending on risk profile), before stripe automatically transfers the funds to the connected account.

Stripe: Yes, you can delay transfers to connected accounts, but the approach depends on your Connect integration pattern. Here are the main methods:

This gives you complete control over when funds are transferred:

import stripe
from datetime import datetime, timedelta

stripe.api_key = "sk_test_51Sy8NyJHoIadtaBidwXWWi0ikBTmlTEnZYMq3usCGvkl918mcw4GvFM7GrdGtmgDBudXGuPmmqEm5GOZ5TcYvAeJ00Di5CuUbD"

def charge_with_delayed_transfer(customer_id, amount, connected_account_id, delay_days):
    """Charge customer immediately, transfer to connected account after delay"""
    
    # 1. Create charge on your platform account
    charge = stripe.Charge.create(
        amount=amount,
        currency='usd',
        customer=customer_id,
        description=f"Payment for service (transfer delayed {delay_days} days)"
    )
    
    # 2. Store transfer instruction for later processing
    schedule_delayed_transfer(
        charge_id=charge['id'],
        connected_account_id=connected_account_id,
        amount=amount - calculate_platform_fee(amount),
        transfer_date=datetime.now() + timedelta(days=delay_days)
    )
    
    return charge

def schedule_delayed_transfer(charge_id, connected_account_id, amount, transfer_date):
    """Schedule transfer for future execution"""
    
    # Store in your database for scheduled processing
    from firebase_admin import firestore
    
    db = firestore.client()
    db.collection('scheduled_transfers').add({
        'charge_id': charge_id,
        'connected_account_id': connected_account_id,
        'amount': amount,
        'transfer_date': transfer_date,
        'status': 'scheduled',
        'created_at': firestore.SERVER_TIMESTAMP
    })

# Scheduled function to process transfers
@firebase_functions.scheduler_fn.on_schedule(schedule="0 */4 * * *")  # Every 4 hours
def process_scheduled_transfers(event):
    """Process transfers that are due"""
    
    db = firestore.client()
    
    # Get transfers due for processing
    now = datetime.now()
    due_transfers = db.collection('scheduled_transfers')\
        .where('status', '==', 'scheduled')\
        .where('transfer_date', '<=', now)\
        .get()
    
    for transfer_doc in due_transfers:
        transfer_data = transfer_doc.to_dict()
        
        try:
            # Execute the transfer
            transfer = stripe.Transfer.create(
                amount=transfer_data['amount'],
                currency='usd',
                destination=transfer_data['connected_account_id'],
                source_transaction=transfer_data['charge_id']
            )
            
            # Update status
            transfer_doc.reference.update({
                'status': 'completed',
                'transfer_id': transfer['id'],
                'completed_at': firestore.SERVER_TIMESTAMP
            })
            
        except Exception as e:
            # Handle transfer failures
            transfer_doc.reference.update({
                'status': 'failed',
                'error': str(e),
                'failed_at': firestore.SERVER_TIMESTAMP
            })

Method 2: Using Connected Account Payout Delays

Set up connected accounts with delayed payouts and manual payout schedules:

def create_account_with_delayed_payouts(email, delay_days):
    """Create connected account with delayed payouts"""
    
    account = stripe.Account.create(
        type='express',
        email=email,
        settings={
            'payouts': {
                'schedule': {
                    'interval': 'manual'  # Disable automatic payouts
                }
            }
        }
    )
    
    # Store the delay configuration
    store_account_delay_config(account['id'], delay_days)
    
    return account

def update_existing_account_payout_schedule(account_id, delay_days):
    """Update existing account to use delayed payouts"""
    
    stripe.Account.modify(
        account_id,
        settings={
            'payouts': {
                'schedule': {
                    'interval': 'manual'
                }
            }
        }
    )
    
    store_account_delay_config(account_id, delay_days)

# Destination charges with manual payout control
def charge_with_destination_and_delay(customer_id, amount, connected_account_id):
    """Use destination charges but control when payouts happen"""
    
    charge = stripe.Charge.create(
        amount=amount,
        currency='usd',
        customer=customer_id,
        destination={
            'account': connected_account_id,
            'amount': amount - calculate_application_fee(amount)
        },
        application_fee_amount=calculate_application_fee(amount)
    )
    
    # Funds go to connected account balance but won't auto-payout
    # Schedule manual payout based on risk profile
    delay_days = calculate_delay_based_on_risk(connected_account_id)
    schedule_manual_payout(connected_account_id, delay_days)
    
    return charge

@firebase_functions.scheduler_fn.on_schedule(schedule="0 8 * * *")  # Daily at 8 AM
def process_manual_payouts(event):
    """Process manual payouts for connected accounts"""
    
    accounts_due_for_payout = get_accounts_due_for_payout()
    
    for account_info in accounts_due_for_payout:
        try:
            # Get available balance
            balance = stripe.Balance.retrieve(
                stripe_account=account_info['account_id']
            )
            
            available_amount = balance['available'][0]['amount']
            
            if available_amount > 0:
                # Create manual payout
                payout = stripe.Payout.create(
                    amount=available_amount,
                    currency='usd',
                    stripe_account=account_info['account_id']
                )
                
                log_payout_processed(account_info['account_id'], payout['id'])
                
        except Exception as e:
            log_payout_error(account_info['account_id'], str(e))

Integration with Your Existing Code

To modify your existing payment intent creation:

def create_payment_intent_with_delayed_transfer(self, trans: AppChargeTransaction):
    """Modified version of your existing method with delayed transfers"""
    
    # Calculate delay based on risk
    delay_days = calculate_delay_based_on_risk(
        trans.recipient.account_id,
        trans.payment.amount
    )
    
    if delay_days > 1:
        # Use separate charges and transfers for delayed processing
        intent = self.client.v1.payment_intents.create(
            params={
                "amount": trans.payment.amount,
                "currency": trans.payment.currency_code,
                "customer": trans.sender.customer_id,
                "capture_method": "manual",
                "setup_future_usage": "off_session",
                "payment_method_types": ["card"],
                # No on_behalf_of or transfer_data - we'll handle transfer separately
            },
            options=_default_stripe_options,
        )
        
        # Schedule the transfer
        schedule_delayed_transfer(
            charge_id=None,  # Will be set after confirmation
            connected_account_id=trans.recipient.account_id,
            amount=trans.payment.amount - trans.charge.conservative_app_fee_amount(trans.payment.currency_code),
            transfer_date=datetime.now() + timedelta(days=delay_days),
            payment_intent_id=intent.id
        )
        
    else:
        # Use your existing immediate transfer logic
        intent = self.client.v1.payment_intents.create(
            params={
                "amount": trans.payment.amount,
                "currency": trans.payment.currency_code,
                "customer": trans.sender.customer_id,
                "capture_method": "manual",
                "setup_future_usage": "off_session",
                "payment_method_types": ["card"],
                "on_behalf_of": trans.recipient.account_id,
                "transfer_data": {"destination": trans.recipient.account_id},
                "application_fee_amount": trans.charge.conservative_app_fee_amount(trans.payment.currency_code),
            },
            options=_default_stripe_options,
        )
    
    return intent

Key benefits of this approach:

  • Complete control over transfer timing
  • Risk-based delay periods (3-14 days)
  • Ability to cancel transfers if disputes arise
  • Maintains customer payment experience
  • Provides buffer for fraud detection

The separate charges and transfers method is most flexible and gives you the control you need for risk-based delays.